Terms and Conditions
‘Experee' means any engagement with the Experee Ltd business, including but not restricted to the Experee.com website, email with an @Experee.com email address, communicating by post, phone or text message and use of our social media channels.
‘Provider' means the activity provider, such as a tour operator, outdoor activity centre or attraction.
‘You' means the person named in the booking and the person if not the same, who has entered into this contract.
Your use of this site
You may use our site only for lawful purposes. By using Experee and its marketing channels (such as Facebook) you agree to be bound by these terms and conditions, which take effect immediately.
If you do not agree to these terms and conditions herein, please do not access Experee.
Viruses, Hacking and offences
You must not misuse our site by knowingly introducing viruses, trojans, worms or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site or business. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990 (uk). We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Copyright and intellectual property
The text and imagery published by Experee are copyright Experee Ltd and its providers and affiliates unless otherwise stated. No part of the Experee website, its code, content, functionality or imagery maybe reproduced in part or in whole without the written approval of Experee.
Controlling Law and Jurisdiction
These terms and conditions and any contract you enter into with Experee shall be bound by the law of Scotland, plus any other relevant consumer protection law that applies in the country of which you are normally resident.
These terms and conditions constitute the entire agreement between you and Expree. Neither party has relied upon any statement or representation made by the other in agreeing to enter this contract.
Cancellation & Refund Policy
Cancellations are possible up to 28 days before the departure date and / or start time of a product sold on the Experee website. Out-with this period, the original transaction value will be returned to the customer. Within this time no refunds, whether partial or in full are possible.
Where a refund is requested the customer has the choice of whether the value is returned to the original card purchased (or the replacement card where the original card has expired) or to the PayPal account used or as Experee Rewards points to the full value of the original transaction. Refunds can take up to 3 working days to arrive back in your account.
There are no fees levied for a cancellation by Experee. However please be aware that additional fees may be levied by the supplier of the product see your Experee confirmation for details. Additionally, in some jurisdictions where a tourist tax or other local tax is applied to the booking, these taxes are non-refundable.
To request a refund, please visit your customer account Here.
Creating a user account
You must not impersonate any person, or misrepresent your or another persons identity. You must not affiliate yourself to Experee or ‘pass off' as us or give the impression that you communication or purpose originates from us without our express written permission.
Experee reserves the right to close an account at any time for any or no reason without notice.
Content submitted by users
You can contribute to Experee in a number of different ways, including but not restricted to writing reviews, uploading photos, filling out your user profile and communicating with providers and Experee. You must not submit information in your content that makes you personally identifiable other than when communicating with providers in private messages facilitated by Experee. You alone are responsible for your Content.
You warrant that you own or have the necessary permissions to use your content.
Defamatory or illegal content
You must not submit any content that violates any third-party right, including but without restriction; violation of copyright, trademark, patent, trade secret, moral right, personal privacy, matters of national security or an individuals right of anonymity. You must not publish material that contains false, misleading, or defamatory material, including illegal hate speech, content that insights acts of terrorism or pornography.
Our right to edit or remove content
We may use Your Content on Experee, may reformat it, edit it for clarity or grammar, incorporate it into advertisements and communications from Experee. However we shall not change any content in a way that misrepresents you.
You hereby agree to license Experee to use your Content for any purpose. You waive any right or claim or assertions of moral rights or accreditation with respect to Your Content.
Content provided by you and made available through Experee, such as reviews, your bucket list or any other content that has been created by you remains your copyright.
Purchasing on Experee
All bookings are offered on a first come, first served basis. An offer of availability does not guarantee booking and availability changes on a minute-by-minute basis.
We quality control information provided about products marketed for sale. However, Experee does not warrant that, content pricing or information offered by Experee be uninterrupted or error free.
Prices are per person unless expressly stated in the product details. Offered Prices are subject to change without notice until a booking has been confirmed.
In line with the PCI Compliance we do not store your credit card information. Experee uses a third party to authorise credit / debit card transactions through our website. If you opt to pay using Paypal you are bound by their terms and conditions.
Local sales tax
Where applicable, all local sales taxes, VAT or any other compulsory levy set but local or national government, trade body or association in the country of product delivery shall be included in the advertised price. This does not include at your discretion, tips, donations or any other payment you choose to make.
Where a currency exchange is being used (for example where the product is provided in a different currency zone to the one it is being purchased in), Experee may by its discretion, round up or round down amounts that are payable to the nearest whole unit.
Changes to your booking by us
Once a booking is made the provider guarantees that you will be provided with the product as described. However, from time to time changes maybe necessary to allow the provider to undertake its obligations to you. As a result, Experee reserves the right to cancel or amend a booking or substitute another product in place of your existing booking.
Where a change to a purchased product takes place, you will be notified by email and through the ‘my account' page. If the product is no longer suitable, you are entitled to a refund.
Withdrawal of the product or provider
Where the product is no longer available or the provider no longer operates, we will endeavour to arrange for the same experience to be delivered at a convenient location. If this is not possible we will offer a full refund.
Changes to your booking within 28 days
Within 28 days of the start of the booking, you are bound to the booking without exception.
All inclusions or exclusions from a product are provided before purchase. Where a supplier offers optional extras which are not included in the product be default (for example optional entry to a tourist attraction which is part of a tour itinerary but not included in the tour price), this will be clearly stated.
Related purchases / up-selling
Where a product has the option to add additional elements (for example a photography package) these will be available for separate purchase. The terms and durations of the original purchase contract apply to any related purchase / up-selling.
Requesting a refund
You are entitled to request a full refund without notice or reason up to 28 days before the start of your booking.
Resale of products
You are not permitted to re-sell any product purchased through Experee, wether or not this is for profit unless you choose to offer for re-sell your booking through the Experee marketplace.
Your conduct in the contract
You agree to conduct yourself in a reasonable and proper manner for the duration of the contract. You agree that you are using Experee and its providers for the sole purpose of your own entertainment and there is no other personal gain (such as payment for favourable review or facilitating anti-competitive gain) other than for the sole purpose of taking part in the activity.
Your conduct on the day
You agree to conduct yourself in a reasonable and proper manner. The supplier reserves the right to refuse entry or evict you without compensation for any reason including but without limit; if you are behaving in a manor to put yourself or others at risk; appear to be under the influence of alcohol or drugs; use any foul or abusive language or obscene gestures, remove any clothing or wear clothing that is likely to cause offence to others.
You agree to follow signage or direction from the provider and agree not to enter any private or restricted areas without prior consent. The use of cameraphones / filming / recording equipment is to be used in such a way as not to be intrusive to other customers or members of the public and must not be used for commercial purposes.
By attending the event you give your consent to appear in filming and press promotion by Experee or the supplier.
Children & minors
Where a person under the age of 18, or a person classified as a child in the country of product delivery, they must be accompanied by a responsible adult. The responsible adult must be with the child at all times and this may require the adult to take part in the product.
Passports & Visas
It is your responsibility to hold valid the relevant passport and / or VISA for entry to the country that the product takes place.
Whilst all suppliers hold the relevant insurances to allow them to deliver the product, we recommend that you purchase a comprehensive travel insurance policy prior to departure and that you check that your insurance policy covers you for participation in the product.
It is your responsibility to arrive on-time. If you arrive late, even if it is due to circumstances out-with your control, you may not be accepted on to the experience or tour. The provider of the experience will not be held liable for late-arrivals.
If you fail to show for your experience or tour, you will forfeit your booking with no refund, re-booking or compensation.
It is strongly advisable that you take evidence of your booking with you on the day. This can be by printed confirmation or on your phone / tablet. We advise taking a screen grab / photo of your confirmation if you intend to present it digitally.
The providers responsibilities
We require the provider to offer you all required safety equipment within the price of the product. We stipulate that all equipment must be in good working condition and checked regularly. We require them to comply with all legislation and trade association standards and where applicable, display certificates for you to see before the start of the product.
We require the provider and it's staff to hold all required professional qualifications to allow them to offer the product. Where applicable, display certificates for you to see before the start of the product.
We require the provider to conduct themselves in a professional manner and to ensure that customers are looked after in a courteous and timely fashion. We require them to have at least one member of staff to be able to speak fluent English and where practical to offer a range of languages for international visitors.
We require the provider to communicate any changes or information that is relevant to your booking as soon as they know of any changes to the circumstances surrounding your booking. We require them to communicate with you in a courteous and professional manner and respond to messages in a timely fashion.
Handling complaints & disputes
Complaints about Experee
Complaints about Experee should be put in writing using the customer service form or my account page at the earliest opportunity. A manager will investigate the complaint and endeavour to solve any issue within 48 hours of receipt of a communication fairly and reasonably. The decision of Experee will be final.
Complaints about the provider
Complaints about the provider must be logged with the provider at the time and they should be given a fair and reasonable opportunity to resolve a problem. Where you feel the resolution is unsatisfactory, please contact Experee customer service.
Disclaimers & Limitations of Liability
Injury or death
Experee is not liable for any injury, death, mental distress or any condition developed as a result of partaking in and activity promoted on, or purchased through Experee. Public liability is held and underwritten by the experience providers.
Weather and natural disaster
Sometimes bookings have to be postponed due to weather or natural events out-with the control of the provider. We recommend that you contact the provider on the day of your booking to confirm that the experience is going ahead. Where a cancellation takes place as a result of weather or natural disaster, you will be offered a re-booking or refund.
Experee will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control including Acts of God, fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central Government or other competent authorities.
By partaking in the product you may be placed at some personal risk. You maybe asked to sign a risk waiver or personal liability form on the day. The provider will provide full safety information and equipment and we urge you to listen to safety briefings and seek clarity on any area you are not sure of before the activity starts.
Experee shall not be held liable to the customer for loss of profit, revenue, income, contracts, anticipated savings or any other indirect or consequential loss.
Limitation of liability
In any event, Experee shall not be liable to Customer for any sum greater than the original transaction value.
Your privacy & Data Protection
Protecting your information
We adhere to the policy and legislation of the Uk Information Commissioners Office to protect your personal information. Our site is regularly independently tested to ensure its security meets the current standards. Your data is held on secure cloud servers.
Providing your details to the provider
We will share your name and phone number with the supplier of your experience for the purposes of bookings. We will not disclose or sell your details to 3rd parties for their commercial gain.
We share reports with suppliers about customer activity including web page views, sales and interactions and consumer trends in aggregated reports. Your activity is included in this data however you are unrecognisable in these reports. Should you wish to opt-out of being included in these reports, please contact Experee customer service.
You can request an information report detailing all the information we hold about you for £20. We will provide this to you by email within 3 working days of receiving your request.
Company number & registered office
Experee Ltd Is a company registered in Scotland, Company number 497666. Our registered office is 2-10, Dock Place, Edinburgh, Scotland, EH6 6LU
We are a registered Personal Data Handler with the Uk Information Commissioners Office. Our membership number is ZA146103.
The term ‘Experee' is a trademark, registration number UK00003129751
Our company VAT registration number is 227 6054 14
Changes to these terms and conditions
Experee may change these Terms & Conditions from time to time. Please review this document regularly to ensure you are aware of any changes made. We will provide one-month notice of changes in the header of this document. Your continued use of Experee website after changes are posted means you agree to be legally bound by these terms as updated and/or amended.
Tour Tuesday Facebook Competition
To Enter the Competition
To enter Experee's Tour Tuesday competition, the entrant must respond to the competition post on Experee's Facebook page, with the location of where they would like to go and tag someone they would take with them. This competition must be entered via the official Experee Facebook page and Experee will not accept another form of entering this competition.
The winner is selected at random and will be notified via the Experee Facebook page competition thread. The winner is required, and will be requested to, send Experee a private message (PM) to inform us of their chosen product from the website, Experee.com
What you win
Experee's Tour Tuesday competition is a giveaway of £100 (or the equivalent in another currency) towards any product on the Experee.com website, that the winner chooses. The £100 is a discount towards the chosen product and if there is a remainder cost to pay, this should be settled by the winner of the competition, at the point of purchase.
This £100 discount will be delivered to the winner in the form of a discount code and cannot be given to someone else or redeemed for cash. If the chosen product amounts to less than £100 (or the equivalent in another currency) no change will be given.
This discount code must be redeemed against a product on Experee.com, within 28 days of receiving the discount code. If it is not redeemed within the 28 days, the winner forfeits the £100 discount code and will not receive a replacement code or compensation.
Experee's standard Terms & Conditions apply.